Network Monitoring NOC
Workplace: Stockholm, Sverige
Expires: August 26, 2025
Network Monitoring NOC helpdesk technician role involving support and incident management in complex IT and network environments, working in shifts with a focus on technical problem-solving and customer service.
Main requirements:
- Post-secondary education in networking or telecommunications or equivalent work experience
- At least two years of experience in customer support, helpdesk, or internal IT support
- Very good knowledge of Swedish and English, both spoken and written
- Cisco skills are a merit, e.g., CCNA certification or equivalent, but not required
- Relevant certifications such as ITIL or similar are meritorious
Responsibilities:
- Support customers, colleagues, and suppliers via ticketing systems
- Manage and resolve incidents, outages, and alarms in network environments
- Troubleshoot, escalate and distribute cases to maintain effective workload distribution
- Document events and prepare reports for major incidents
- Contribute to improvements of routines, processes, and documentation within the service desk
Required hard skills:
- Networking knowledge
- Customer support and helpdesk experience
- Incident and problem management
- Ticketing system usage
- Documentation and reporting
Recommended hard skills:
- Cisco networking skills (e.g., CCNA)
- ITIL or similar certifications
Soft skills:
- Strong customer focus
- Ability to switch quickly between tasks
- Self-driven and meticulous
- Interested in developing skills within networking and IT operations
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Adaptability to shift work schedules including day, evening, and night shifts
- Collaboration and teamwork
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