IT Technician First Line Support
Workplace: Stockholm, Sverige
Expires: September 3, 2025
An IT technician role providing first line support at a client site in Stockholm, working as a consultant through Centric Professionals AB. The role involves handling and resolving cases via a ticketing system, assisting users, and ensuring a smooth IT environment. It offers opportunities for professional development and career advancement.
Main requirements:
- Minimum 6 months experience in IT support
- Experience handling phone support
- Strong service orientation
- Experience with Windows environments
- Fluent in Swedish and English, both spoken and written
Responsibilities:
- Receive and resolve cases via a ticketing system
- Understand users' situations and provide effective support
- Ensure smooth operation of client IT environment
- Provide guidance and support to customers via phone and email
Required hard skills:
- IT support experience
- Windows operating system knowledge
- Telephone communication skills
- Fluent Swedish and English
Recommended hard skills:
- Azure Active Directory
- Microsoft 365
- Relevant IT certifications
- Mac OS X knowledge
- Driver's license
Soft skills:
- High service mindset
- User empathy
- Pedagogical communication skills
- Customer-focused attitude
- Strong personal qualities
Operating systems:
- Windows
- Mac OS X
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Collaborative work environment
- Consultancy role adaptability
- Continuous learning and development
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