IT Support Technician
Workplace: Sweden
Expires: June 15, 2025
An IT Support Technician role providing second line technical support to internal users globally, dealing with both software and hardware issues related to healthcare technology solutions. The position is onsite in Mölndal, Gothenburg, Sweden, requiring coordination with third line support and handling support tickets through Zendesk.
Main requirements:
  • Provide 2nd line technical support for internal users worldwide.
  • Handle support tickets for software and hardware issues via Zendesk.
  • Perform firmware upgrades and monitor device functionality.
  • Coordinate with 3rd line support for complex issues.
  • Document troubleshooting procedures and maintain documentation.
Responsibilities:
  • Provide technical support for both software and hardware issues related to TENA SmartCare devices.
  • Handle and resolve Zendesk support tickets efficiently.
  • Perform device firmware upgrades and monitor device operation.
  • Communicate solutions clearly to internal stakeholders.
  • Collaborate with higher tier support teams when necessary.
  • Maintain accurate documentation of support procedures.
Required hard skills:
  • Experience with 2nd line IT support.
  • Ability to troubleshoot both hardware and software issues.
  • Familiarity with Zendesk or similar ticketing systems.
  • Experience with firmware upgrades and device monitoring.
Recommended hard skills:
  • Experience working with medical device products.
Soft skills:
  • Effective communication skills.
  • Problem-solving skills.
  • Team collaboration.
Natural languages:
  • English (Proficient)
Cultural skills:
  • Adaptive to dynamic technical environments.
  • Ability to work with global teams and users.
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