IT Support Technician
Workplace: Linköping, Sverige
Expires: August 23, 2025
As an IT Support Technician at Experis, you will provide 2nd line end-user support, troubleshooting technical issues across various IT environments, including user permissions, operating systems, information security, and networks. This role offers a dynamic, development-focused work culture where you assist colleagues and grow your technical expertise while working independently and collaboratively.
Main requirements:
  • Minimum 2 years of experience in end-user support
  • Experience working with ticketing systems
  • Comprehensive knowledge of computers, peripherals, operating systems, networks, and information security
  • Proficiency in Microsoft Office or equivalent tools
  • Very good command of Swedish and English, both spoken and written
Responsibilities:
  • Provide 2nd line IT support by troubleshooting and resolving technical issues
  • Handle support requests via phone, chat, and email
  • Manage user permissions and access rights
  • Administrate and troubleshoot operating systems and network issues
  • Work independently and collaboratively with colleagues to ensure effective problem resolution
  • Continuously develop technical skills and knowledge through varied assignments
Required hard skills:
  • End-user support experience
  • Ticket management systems proficiency
  • Operating systems administration
  • Network troubleshooting
  • Information security fundamentals
  • Microsoft Office or equivalent proficiency
Soft skills:
  • Problem solving
  • Communication skills
  • Customer service orientation
  • Teamwork and collaboration
  • Ability to work independently
  • Adaptability
Operating systems:
  • Windows
  • Possibly others as relevant to client environments
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Inclusivity and openness
  • Growth mindset
  • Innovation and willingness to experiment
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