IT Support Technician
Workplace: Göteborg, Sverige
Expires: August 24, 2025
The role at University of Gothenburg involves providing first and second line IT support to staff and students, troubleshooting a broad range of issues, and contributing to the university's digital development and IT environment.
Main requirements:
- Documented experience in helpdesk, troubleshooting and IT support within managed Windows and Apple environments.
- At least one year working as an IT support technician.
- Minimum high school education, preferably with IT orientation or equivalent.
- Practical experience with application administration in centrally managed client platforms like Intune and SCCM or similar.
- Experience with Easit, Mitel or similar systems.
- Experience with Microsoft Active Directory or similar account systems.
- Fluency in Swedish and English, both spoken and written.
- Ability to communicate clearly and sensitively with both technical specialists and non-technical users.
Responsibilities:
- Handle support cases including troubleshooting, follow-up and feedback to staff and students.
- Respond to questions and solve problems via phone, email, remote tools or onsite.
- Support work in the service desk.
- Act as Major Incident Manager during high-priority incidents.
- Contribute to the digital development of the university's IT environment.
- Conduct training to enhance digital competence among university staff.
Required hard skills:
- Helpdesk and IT support in managered Windows and Apple environments.
- Application administration with Intune, SCCM or equivalent.
- Experience with Easit, Mitel or equivalent systems.
- Microsoft Active Directory or similar account management systems.
Recommended hard skills:
- Higher education in IT (university or vocational).
- Knowledge of and practical experience with ITIL framework.
- Experience working in IT environments within Swedish universities or colleges.
Soft skills:
- Curiosity and a solution-oriented mindset.
- Willingness and ability to help others and deliver solutions.
- Initiative taking and continuous learning attitude.
- Analytical skills to break down complex issues and find solutions.
- Strong teamwork and collaboration skills.
- Ability to take initiative, work independently, prioritize and structure work effectively under pressure.
- Pedagogical communication skills and ability to adapt communication level to the audience.
Frameworks:
- ITIL
Operating systems:
- Windows
- macOS
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in a diverse academic environment.
- Sensitivity to needs of staff and students with various technical backgrounds.