IT Support Technician for a Municipal Company
Workplace: Skellefteå, Sverige
Expires: August 15, 2025
We are looking for a skilled IT support technician to contribute to smooth daily operations for hundreds of users at a large municipal company in Skellefteå. This is a part-time position (50%) from August 25 to October 24, 2025, focusing on printer and related equipment management, including ordering, installation, operation, and documentation while serving as a key liaison among end users, suppliers, and the IT department.
Main requirements:
- Experience in IT support, especially hardware and network
- Good knowledge of Windows operating systems and peripherals like printers and network components
- Understanding of ITIL processes such as incident management and change management
- Experience documenting clearly and working with ticketing systems
- Experience with Active Directory and remote support tools like TeamViewer or RDP
- Good command of Swedish in speaking and writing
- Ability to quickly understand organizational needs and implement solutions
Responsibilities:
- Order, plan, and coordinate installation of printers and related equipment
- Ensure correct delivery, configuration, and commissioning
- Document installations according to agreed procedures
- Provide support and serve as contact person for supplier-related issues or support cases
- Participate in regular meetings (weekly, monthly, quarterly)
- Manage toner orders, incorrect deliveries, and improve instructions
Required hard skills:
- IT support experience
- Windows OS knowledge
- Printer and network hardware expertise
- ITIL process knowledge (incident and change management)
- Ticketing system usage
- Active Directory management
- Remote support tools (TeamViewer, RDP)
Soft skills:
- Service oriented
- Structured and organized
- Collaborative
- Responsible
- Pedagogical
- Attentive
- Professional communication
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Ability to work in a structured municipal environment
- Customer service orientation
- Professionalism in interactions with end users, colleagues, and suppliers
Apply for this job
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