IT Support Technician Early Career for Long-term Assignment
Workplace: Östhammar, Sverige
Expires: September 14, 2025
Randstad Digital is seeking an IT support technician at the start of their career to provide 1st line support to about 900 users across Sweden and other parts of Europe, mainly on Microsoft products. The role involves handling a wide range of support issues, from account management to network and business system problems. The position is full-time based in Forsmark with working hours Monday to Friday, 07:15-15:45. Candidates should have technical education at high school or university level, some experience in support or customer service, knowledge of Microsoft Active Directory, SCCM, and Exchange, and proficiency in Swedish and English. A driver's license and car are advantageous. The role is security classified requiring high integrity and no criminal record.
Main requirements:
- Technical education at high school or university level
- Some experience in support or customer service
- Knowledge of Microsoft Active Directory, SCCM, and Exchange
- Experience with ticketing or case management systems
- Fluent in Swedish and English
- High integrity and no criminal record due to security classification
- Preferred to have driver's license and car due to limited public transport
Responsibilities:
- Provide 1st line IT support to approximately 900 users in Sweden and Europe
- Handle a wide range of cases including account management, network, and business systems issues
- Perform both common and complex troubleshooting and problem solving
Required hard skills:
- Technical education at high school or university level
- Experience in support or customer service
- Knowledge of Microsoft Active Directory
- Knowledge of SCCM
- Knowledge of Exchange
- Experience with ticketing/case management systems
Recommended hard skills:
- Technical interest such as building own computers or learning programming
Soft skills:
- Developed sense of service
- Motivated by helping others
Operating systems:
- Microsoft Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in a diverse and inclusive environment
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