IT Support Technician at Government Agency in Norrköping
Workplace: Norrköping, Sverige
Expires: June 6, 2025
Full-time consultant position starting November 9, 2025, for at least 1 year with high possibility of extension. The position is security classified requiring Swedish citizenship and a security clearance.
Main requirements:
  • Swedish citizenship due to security classification
  • Minimum high school education within IT or equivalent
  • At least 6 months work experience in IT support or related role
  • Good knowledge of computers, peripherals, operating systems, networks, communication and information security
  • Basic knowledge of MS Office or equivalent
  • Experience with ticketing systems such as Easit and ACE
  • Experience with IT environments like Windows, Active Directory, Office 365
  • Fluent communication skills in Swedish, both spoken and written
Responsibilities:
  • Provide support via phone, ticketing system, and in-person at the service desk
  • Troubleshoot hardware and software issues to ensure functionality
  • Administer user accounts, permissions, and print queues
  • Instruct users in various systems and applications
  • Manage IT equipment – receiving, issuing, unpacking, and returning
  • Follow up on tickets and contribute to the development of the IT self-service portal and FAQ
Required hard skills:
  • Ticketing systems (e.g., Easit, ACE)
  • Windows operating system
  • Active Directory
  • Office 365
  • MS Office or equivalent
Recommended hard skills:
  • Networking knowledge
  • Information security basics
Soft skills:
  • Communicative
  • Pedagogical
  • Solution-oriented
  • Structured
  • Independent
  • Service-oriented
  • Flexible
  • Unpretentious
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Ability to work in a security classified environment
  • Consultant mindset with adaptability to various assignments
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