IT Service Desk Support
Workplace: Sweden
Expires: June 14, 2025
Provide first-line technical support for Windows and macOS users, manage incidents and problems, administer Microsoft 365 services, configure Intune, oversee laptop lifecycle management, train users, and create documentation.
Main requirements:
- Bachelor's degree in Computer Science, Mathematics, or related field (preferred)
- Minimum 2 years experience in similar IT support role
- Experience with Microsoft 365 administration and Active Directory user management
- Project work experience
- Excellent knowledge of Windows 11 administration
- Experience with Intune configuration and administration
- Familiarity with Microsoft Azure
- Understanding of computer networks and VPN solutions
- Fluency in English and Polish
Responsibilities:
- Provide first-line technical support for Windows and macOS users, diagnose and resolve issues
- Manage incidents and problems, conduct root cause analysis, collaborate on solutions
- Escalate complex issues to second-line support and external vendors
- Administer and support Microsoft 365 services including Teams, Outlook, and SharePoint
- Configure and administer Intune during implementation phase
- Oversee laptop lifecycle management including deployment, retirement, and maintenance
- Train users and create technical documentation
Required hard skills:
- Microsoft 365 administration
- Active Directory user management
- Windows 11 administration
- Intune configuration and administration
- Knowledge of Microsoft Azure
- Understanding of computer networks and VPN solutions
Recommended hard skills:
- Project management experience
Soft skills:
- Self-reliance
- Accuracy
- Conscientiousness
- Strong organizational skills
- Strong commitment
- Excellent user interaction skills
Operating systems:
- Windows 11
- macOS
Natural languages:
- English (Proficient)
- Polish (Proficient)
Cultural skills:
- Adaptability to hybrid work environment
- Collaboration and teamwork