IT Helpdesk I at IoT Nordic AB
Workplace: Sollentuna, Sverige
Expires: September 14, 2025
Join IoT Nordic AB as an IT Helpdesk technician providing first-class support to major fleet management clients. Work closely with users and Geotab's 2nd Line support, manage IT issues, user support, license administration, and participate in project implementations for vehicle data systems.
Main requirements:
- Experience in Helpdesk or 1st line support or familiarity with issue management systems
- Genuine interest in IT
- Strong problem-solving skills and user support
- Good collaboration skills and ability to work both independently and in teams
- Good understanding of various vehicle types
- Fluent in Swedish and English, spoken and written
- Customer-focused and humble attitude
Responsibilities:
- Receive, manage, resolve, and document IT issues reported by customers
- Provide user support and license administration in coordination with customer superusers
- Liaise extensively with Geotab 2nd Line support in English
- Conduct training and act as project leader during implementation and data configuration
- Work primarily from the office in Sollentuna with occasional on-site visits
- Use 1st and 2nd line issue management systems and follow established documentation and processes
Required hard skills:
- Experience with Helpdesk or 1st line support
- Proficient in Swedish and English (oral and written)
- Knowledge of IT support tools and issue management systems
Recommended hard skills:
- Fleet management system knowledge
- Project management skills
- Basic understanding of telematics and vehicle data systems
Soft skills:
- Analytical thinking
- Initiative and persistence in troubleshooting
- Structured and responsible work approach
- Customer service orientation
- Good communication and pedagogic skills
- Team player
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Work ethic emphasizing freedom under responsibility
- Customer-focused mindset
- Collaborative and development-oriented attitude
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