IT Consultant within Service Desk
Workplace: Stockholm, Sweden
Expires: August 2, 2025
We are looking for an IT consultant to work within a service desk environment, focusing on user support and solving IT incidents through troubleshooting and diagnostics. This role involves primarily phone and email support for Swedish users, with some on-site support and handling IT equipment orders like computers and monitors. It is a full-time, approximately 6-month assignment with potential for extension. The position offers secure employment with Centric Professionals AB, opportunities for career development, and access to training and certifications in the latest technology.
Main requirements:
  • Enjoy helping others and possess broad IT competence
  • Experience working in a service role with customer focus and teamwork orientation
  • Familiarity with ticket management systems, knowledge databases, and remote tools
  • Fluent in both Swedish and English, verbal and written
  • Curious, engaged, willing to develop and solution-oriented
Responsibilities:
  • Provide support to Swedish users via phone and email, including some on-site support
  • Troubleshoot and diagnose IT incidents
  • Handle IT equipment orders such as computers and monitors
Required hard skills:
  • Ticket management systems
  • Knowledge databases
  • Remote support tools
Recommended hard skills:
  • MS Office365
  • Active Directory
  • Applications such as SAP and production-related software
  • Knowledge of telephony and printers
  • Understanding of networks and communication
Soft skills:
  • Customer service orientation
  • Team player
  • Curious and engaged
  • Solution-oriented
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in a global virtual IT team with international colleagues and customers
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