IT Consultant in Support and Operations for Government Agency
Workplace: Umeå, Sverige
Expires: September 27, 2025
Seeking solution-oriented and service-focused IT consultants with experience in support and operations for various roles within a government agency. Roles vary between infrastructure-focused operations technicians and user support-focused support technicians. The position involves working in a stable and secure IT environment supporting important societal functions. Employment through Centric offering career development and support.
Main requirements:
  • At least one year documented experience working in Windows environments, Active Directory, and Office 365
  • Experience in IT support and/or IT operations, preferably within the public sector
  • Experience in client management and troubleshooting
  • Fluent Swedish in both speech and writing
Responsibilities:
  • Troubleshooting and handling IT support incidents
  • Operations and maintenance of IT systems and infrastructure
  • Installation, configuration, and upgrading of software and hardware
  • Managing user accounts and permissions
  • Documenting processes and solutions
Required hard skills:
  • Windows environments
  • Active Directory
  • Office 365
  • Client management and troubleshooting
Recommended hard skills:
  • Experience with ITIL processes
  • Experience working in a security-classified environment
Soft skills:
  • Ability to work independently and structured
  • Service-oriented attitude
  • Good communication skills
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Experience working within public sector environments
  • Ability to adapt to varying roles within IT support and operations
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