IT Consultant in Support and Operations for Government Agency
Workplace: Östersund, Sverige
Expires: September 27, 2025
We are looking for solution-oriented and service-minded IT consultants with experience in support and operations to work for a government agency. Roles vary over time, including infrastructure-focused operations technicians and user support technicians handling incident management. The position offers stable employment and valuable experience within an important societal function ensuring stable and secure IT environments.
Main requirements:
  • At least one year documented experience working with Windows environments, Active Directory, and Office 365
  • Experience in IT support and/or IT operations, preferably within the public sector
  • Experience with client management and troubleshooting
  • Fluent Swedish in both spoken and written form
Responsibilities:
  • Troubleshooting and incident handling within IT support
  • Operation and maintenance of IT systems and infrastructure
  • Installation, configuration, and upgrades of software and hardware
  • User account and access rights management
  • Documentation of processes and solutions
Required hard skills:
  • Windows environments
  • Active Directory
  • Office 365
  • Client management
  • Incident troubleshooting
Recommended hard skills:
  • Experience with ITIL processes
  • Experience working in a secure classified environment
Soft skills:
  • Independent and structured work approach
  • Service-oriented attitude
  • Good communication skills
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Ability to work in public sector environment
  • Commitment to societal important work
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