Incident Manager
Workplace: Stockholm, Sverige
Expires: August 17, 2025
We are currently seeking an Incident Manager for our IT department at the Swedish Pensions Agency. In this role, you will work both reactively by handling high-priority incidents as they arise, and proactively by continuously improving processes and routines. Our IT department comprises approximately 350 employees dedicated to a critical societal mission, fostering an inclusive and engaging culture focused on equality and sustainable work practices.
Main requirements:
  • High school education
  • Current work experience as an incident manager
  • Knowledge of IT infrastructure including servers, virtualization, and networks
  • Understanding of ITIL processes
  • Good command of Swedish and English, both spoken and written
Responsibilities:
  • Lead the resolution of high-priority incidents, coordinating meetings with various competencies and continuously informing the organization about status
  • Collect, compile, and analyze statistics to assess adherence to incident process requirements
  • Participate in related areas such as continuity planning and other IT processes
  • Evaluate and continuously improve processes and routines
Required hard skills:
  • Knowledge of IT infrastructure (servers, virtualization, networks)
  • Understanding of ITIL processes
Recommended hard skills:
  • Post-secondary education in IT or technology
  • Experience working in IT-critical operations
  • Experience with IT process development
  • Operational experience such as IT technician, IT support technician, or system developer
Soft skills:
  • Good collaboration skills
  • Ability to take initiative and work independently without clear guidelines
  • Good judgment and decision-making ability
  • Analytical and problem-solving skills
  • Interest and willingness to participate in cultural development initiatives
Frameworks:
  • ITIL
  • SAFe
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Focus on inclusive culture and gender equality
  • Engagement in organizational culture and employee development
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