Helpdesk Technician / Support Technician Intern at Tempus via Academic Work
Workplace: Umeå, Sverige
Expires: September 14, 2025
A part-time support technician position for students interested in IT and user interaction, offering experience in customer service, support, and product development at Tempus, a company providing scheduling and personnel planning systems for schools and preschools.
Main requirements:
  • Current university student studying at least 50% for at least two more years in Interaction and Design, Systems Science, Computer Science, Behavioral Science with IT focus, or similar technical field.
  • Fluent Swedish in spoken and written communication due to internal and external communication needs.
  • Genuine interest in service and user support.
  • Ability to collaborate effectively in a close-knit team with developers and customer managers.
  • Openness to suggest solutions and contribute to continuous development.
Responsibilities:
  • Provide support to users of Tempus software ensuring smooth usage.
  • Work closely with users to assist with the service.
  • Gain insight into Tempus's product development and how the service interacts with user needs.
  • Collaborate with experienced consultants and team members.
  • Perform support tasks remotely via computer with flexible hours adjusted to studies.
Required hard skills:
  • Fluent Swedish communication (spoken and written)
Recommended hard skills:
  • Experience in customer service
  • Programming skills
  • User Experience (UX) knowledge
Soft skills:
  • Customer service orientation
  • Collaboration skills
  • Proactive attitude towards problem solving and suggesting solutions
Coding languages:
  • Not explicitly required but programming experience is meritorious
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Working in team-oriented environments
  • Adapting to academic and professional balancing requirements
  • Commitment to continuous learning and improvement
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