Helpdesk Support Technician at Skogsstyrelsen
Workplace: Jönköping, Sverige
Expires: August 17, 2025
This is a temporary full-time helpdesk support role at Skogsstyrelsen in Jönköping, covering a workload peak during autumn 2025. The position involves close collaboration with colleagues and supporting IT operations including hardware handling and customer service tasks.
Main requirements:
  • Education: High school or post-secondary education focused on IT
  • At least 1 year relevant experience in similar role
  • Good knowledge of computers, peripherals, operating systems, networks, communication and information security
  • Basic knowledge of MS Office
  • Experience with ticketing/issue tracking systems
  • Knowledge of Mobile Device Management (MDM)
  • Proficiency in Swedish and English for internal and external communication
Responsibilities:
  • Changing and decommissioning monitors
  • Shipping hardware to Skogsstyrelsen offices nationwide
  • Replacing PCs including tasks like unpacking, packing, F12+BIOS installations
  • Handling simple technical customer service cases
Required hard skills:
  • Computer hardware handling
  • Operating systems
  • Networking fundamentals
  • Information security basics
  • MS Office
  • Ticketing systems
  • Mobile Device Management (MDM)
Soft skills:
  • Good collaboration skills
  • Service oriented approach
  • Good communication tailored to diverse individuals
  • Ability to comprehend instructions and adapt to new tasks quickly
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Customer service orientation
  • Teamwork
  • Adaptability
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