Helpdesk Consultant in Public Sector
Workplace: Ulricehamn, Sweden
Expires: June 30, 2025
We are looking for a helpdesk consultant with a few years of IT support experience who wants to grow their IT career by working in meaningful, varied roles within the public sector. You will assist users, solve problems, manage systems, and build trust in structured technical environments. We offer assignments with stability, professional onboarding, and support from experienced colleagues throughout your journey.
Main requirements:
- High school diploma (or equivalent) plus at least 3 years of relevant work experience, or relevant IT education (e.g., university engineer degree, vocational higher education or equivalent) plus at least 2 years of relevant work experience
- Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
- Basic knowledge of MS Office or equivalent
- Good knowledge of incident management systems (e.g., Easit GO or ServiceNow)
- Good knowledge of Mobile Device Management (MDM)
- Fluent communication skills in Swedish and English, both spoken and written
Responsibilities:
- Ensure that IT equipment functions properly
- Provide service support to users via phone, email, and chat regarding hardware and software
- Administer IT environments (e.g., user accounts, permissions, and print queues)
- Instruct users on how to work with various programs
Required hard skills:
- Computer hardware and software knowledge
- Operating systems
- Network and communication
- Information security
- MS Office or equivalent
- Incident management systems (e.g., Easit GO, ServiceNow)
- Mobile Device Management (MDM)
Soft skills:
- Communication skills
- Problem solving
- User support skills
- Ability to instruct users
- Team collaboration
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Working in public sector environments
- Making societal impact through IT support
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