Helpdesk Consultant in Public Sector
Workplace: Tidaholm, Sweden
Expires: June 30, 2025
We are looking for an experienced IT support professional to grow in your IT career by becoming a helpdesk consultant within the public sector. This role involves working in structured environments where technology is critical, assisting users, solving problems, managing systems, and building trust. The position offers assignments in the public sector with stability, professional onboarding, and support from experienced colleagues throughout the journey.
Main requirements:
  • Upper secondary education (or equivalent knowledge) with at least three (3) years of professional experience in similar work, or relevant IT education (such as university engineer degree, vocational college or equivalent) with at least two (2) years of professional experience in similar work.
  • Good knowledge of computers, peripheral equipment, operating systems, networks, communication, and information security.
  • Basic knowledge of MS Office or equivalent.
  • Good knowledge of issue tracking systems (e.g. Easit GO or ServiceNow).
  • Good knowledge of Mobile Device Management (MDM).
  • Ability to communicate fluently in Swedish and English, both spoken and written.
Responsibilities:
  • Ensure IT equipment functions properly.
  • Provide service support to users via phone, email, and chat regarding hardware and software.
  • Administer IT environments including user accounts, permissions, and print queues.
  • Instruct users on how to use various software applications.
Required hard skills:
  • IT support and troubleshooting
  • Hardware and software knowledge
  • Administration of user accounts and permissions
  • Use of issue tracking systems (e.g., Easit GO, ServiceNow)
  • Mobile Device Management (MDM)
  • Knowledge of networks, communication, and information security
Recommended hard skills:
  • MS Office or equivalent productivity software
Soft skills:
  • Effective communication skills in Swedish and English
  • Ability to instruct and support users
  • Problem-solving skills
  • Responsibility and reliability
  • Ability to work in structured environments
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in the public sector environment
  • Commitment to societal benefit and public service
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