First Line Support
Workplace: Stockholm, Sweden
Expires: October 11, 2025
We are looking for someone passionate about IT and solving IT-related problems, with previous support experience. If you always want to provide the best possible service and enjoy working in a communicative role, keep reading!
Main requirements:
- Minimum 6 months experience in a servicedesk environment
- Experience with Windows environment
- Knowledge of Active Directory/Entra ID (Azure AD)
- Familiarity with Microsoft 365
- Experience with ticketing systems such as ServiceNow
- Knowledge of Intune
Responsibilities:
- Handle IT-related user issues via phone, email, and ticket system
- Resolve IT problems of various complexity
- Escalate tickets to other teams when necessary
- Follow up on ticket handling
- Document solutions to improve team efficiency
Required hard skills:
- Windows environment
- Active Directory/Entra ID (Azure AD)
- Microsoft 365
- ServiceNow or similar ticketing system
- Intune
Recommended hard skills:
- Windows Server (e.g., patching)
- Google Workspace
- Mac OS
- SCCM
- PowerShell
Soft skills:
- Team player
- Willingness to help colleagues
- Deliver excellent customer service
- Self-driven
- Good listener and knowledge sharer
- Punctuality
- Problem solver
Operating systems:
- Windows
- Mac OS
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Communication
- Ambition
- Work-life balance