First line IT Support Technician
Workplace: Göteborg, Sweden
Expires: July 8, 2025
Are you a problem solver who loves helping others and has a strong interest in technology? Now you have the chance to join Centric and work as a first line IT support technician at one of our clients in Gothenburg! Here you get the opportunity to combine your technical competence with your drive for service in a role where you are the first contact point for users in need of support.
Main requirements:
- Minimum 6–12 months of experience working in a structured service desk environment.
- Experience working with incident management systems such as ServiceNow and Jira.
- Good knowledge of common operating systems (Windows and/or macOS).
- Strong technical interest with the ability to solve IT-related problems.
- Fluent in Swedish and English, both spoken and written.
- Practical experience in IT support.
Responsibilities:
- Serve as the first point of contact for users with IT-related issues.
- Provide support via phone, email, and chat.
- Handle cases in an incident management system.
- Ensure users receive fast and effective help.
- Collaborate closely with the client's team to understand their needs and deliver solutions that improve workflows and IT environment usability.
Required hard skills:
- Experience with service desk operations.
- Proficient with incident management tools such as ServiceNow and Jira.
- Familiarity with Windows and/or macOS operating systems.
- Practical IT support experience.
Recommended hard skills:
- Education in IT at high school or university level.
- Experience working in fast-paced and dynamic environments.
Soft skills:
- Communicative
- Service-oriented
- Problem-solving abilities
- Structured and organized
- Motivated to help others and find solutions
- Eager to develop professionally
Operating systems:
- Windows
- macOS
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Team collaboration
- Continuous learning
- Adaptability to dynamic work environment
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