First line IT Support Technician
Workplace: Göteborg, Sverige
Expires: October 3, 2025
Seeking a problem solver who loves helping others and has a strong interest in technology to join Centric as a first line IT support technician for a client in Gothenburg. This role combines technical skills with a passion for service as you become the first contact for users needing support.
Main requirements:
- Minimum 6–12 months experience in a structured service desk environment.
- Experience working with issue management systems such as ServiceNow and Jira.
- Good knowledge of common operating systems (Windows and/or macOS).
- Strong technical interest and ability to solve IT-related problems.
- Fluent in Swedish and English, both spoken and written.
- Practical experience in IT support.
Responsibilities:
- Serve as first contact point for users with IT-related inquiries.
- Provide support via telephone, email, and chat.
- Manage cases in an issue tracking system to ensure quick and effective help.
- Work closely with the client’s teams to understand their needs and deliver impactful solutions.
- Handle technical challenges to improve workflows and create an efficient, user-friendly IT environment.
Required hard skills:
- Service desk experience (min 6-12 months).
- Experience with ServiceNow and Jira.
- Familiarity with Windows and/or macOS.
- IT problem-solving skills.
- Fluency in Swedish and English.
Recommended hard skills:
- IT education at high school or university level.
- Experience working in a fast-paced, dynamic environment.
Soft skills:
- Communication skills.
- Service-oriented mindset.
- Problem-solving ability.
- Structured work approach.
- Motivation to help others.
- Desire for professional development.
Operating systems:
- Windows
- macOS
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Team collaboration
- Client-oriented service
- Continuous learning
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