Experienced IT Technician 1st Line Support
Workplace: Stockholm, Sverige
Expires: August 23, 2025
We are looking for someone with several years of experience working in a servicedesk who wants to further develop their career. As a consultant at Centric, you get a secure employment and valuable work experience on assignments with our clients. Your consultant manager will support your development, continuously adding new experiences and skills. This is an excellent opportunity to advance your career.
Main requirements:
- Several years of experience working in a servicedesk
- At least 2 years of experience as a support technician
- Experience working with Active Directory
- Experience working with Windows
- Experience troubleshooting hardware and software
- Fluent in Swedish and English, spoken and written
Responsibilities:
- Handle support cases via phone and ticketing system
- Provide on-site user support
- Troubleshoot computers, phones, printers, and applications
- Manage IT equipment deliveries
- Manage users in Active Directory and Microsoft 365
- Provide remote support
Required hard skills:
- Active Directory
- Windows operating system
- Hardware and software troubleshooting
- Microsoft 365
Soft skills:
- Genuine interest in technology and support
- Responsible and driven with professional conduct
- Helpful with a focus on good customer experience
- Ability to provide pedagogical support and guidance
- Ability to analyze and describe the overall problem by asking relevant questions to facilitate escalation
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Customer-oriented attitude
- Professionalism
- Teamwork and collaboration
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