Entry-level 1st Line IT Support Technician
Workplace: Östersund, Sweden
Expires: July 23, 2025
Centric Professionals AB in Östersund is seeking several knowledgeable and committed support technicians for a servicedesk role. This is a full-time, ongoing position with opportunities for career growth and support in housing if you do not reside in Östersund. As a consultant at Centric, you will gain valuable work experience and have development support from a consultant manager.
Main requirements:
- Completed an IT orientation at upper secondary school
- Strong technical knowledge and high service orientation
- Fluent in spoken and written Swedish and English
Responsibilities:
- Provide first-level support to users via phone and/or email with IT-related issues
- Manage accounts in Active Directory
- Administer Microsoft Office 365
- Troubleshoot Windows environments and customer-specific applications
- Provide support via phone, email, and remote control
- Record incidents in a ticketing system
Required hard skills:
- Technical knowledge of Active Directory
- Administration of Microsoft Office 365
- Working knowledge of Windows environment
Recommended hard skills:
- Experience or internship in similar IT support tasks
- Experience handling phone support
- Knowledge of Citrix
Soft skills:
- Strong communication skills to explain IT concepts to users of varying technical knowledge
- Problem-solving skills
- Social and driven personality
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in a collaborative and supportive team environment
- Customer-focused service approach