As a D365 Functional Solution Specialist within Customer Engagement at Nord-Lock, you will have full responsibility for translating business needs into scalable and long-term CRM solutions in Dynamics 365 CE. The role requires understanding both business processes and technology to create effective solutions supporting sales and customer care. The position involves close collaboration with internal stakeholders, external vendors, and colleagues in the Business Systems team. Responsibilities span the entire solution chain from feasibility studies, configuration and design to documentation, implementation, training, and ongoing improvements. The role includes working in a global team and may involve international travel. The position is based at the headquarters in Gothenburg and reports to the Business Systems Manager.