Customer Success Manager / Systemspecialist
Workplace: Lund, Sverige
Expires: December 18, 2025
As a Customer Success Manager / Systems Specialist, you are the link between customers' needs and the technical solutions offered. You are responsible for gathering requirements, designing and testing system adaptations, and ensuring smooth delivery. You work closely with both customers and internal teams to create effective and high-quality solutions that improve laboratory operations and support healthcare digitalization.
Main requirements:
- Experience working with LIS or LIMS systems in administrative or technical user roles
- Practical laboratory experience
- Fluent in Swedish and English, both spoken and written
- Ability to communicate well with technical teams and healthcare personnel
Responsibilities:
- Capture, understand and document customer needs and requirements
- Design functional and design specifications for system changes and integrations
- Coordinate and communicate with LIS administrators, IT teams, and other key persons at the customer
- Maintain customer-specific documentation
- Perform system tests prior to deployment
- Ensure solutions are delivered on schedule and with high quality
Required hard skills:
- Experience with LIS or LIMS systems
- Laboratory practical experience
- Documentation and specification writing
- System testing and quality assurance
Recommended hard skills:
- Academic education within Life Science (microbiology, genetics, chemistry etc.), technology or equivalent relevant clinical experience
Soft skills:
- Solution-oriented and structured approach
- Analytical thinking
- Independent responsibility
- Proactive attitude
- Comfortable switching between technical details and broader context
- Strong communication skills
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to collaborate closely with both customers and internal teams
- Understanding of healthcare sector needs and digitalization
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