Customer Service Agent with focus on Telephony, Support, and Delivery
Workplace: Nacka, Sweden
Expires: June 24, 2025
Seeking a motivated individual driven by new challenges and problem solving to help customers become more competitive by delivering the right telecom and IT solutions at Team8. The role involves handling customer service cases via email, ticketing (Zendesk), and phone, managing subscriptions, providing technical support, and some telephony system deployment.
Main requirements:
- Fluent in Swedish and English, both spoken and written
- At least 1 year of experience in telephony support
Responsibilities:
- Manage customer service cases via email, Zendesk ticketing system, and phone
- Handle subscription management (opening, closing, modifying in operator portals)
- Provide technical customer support
- Perform some deployment of telephony switches
Required hard skills:
- Experience with telephony support
- Experience with subscription/telecom management systems
Recommended hard skills:
- Experience in telephone service delivery
Soft skills:
- Problem-solving skills
- Motivation for new challenges
- Ability to work in a fast-paced, team-oriented environment
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Entrepreneurial mindset
- Business development focus
- Collaboration with partners and industry stakeholders
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